Technical support

How can we help you?

Committed to high standards at every stage, we are proud of our extensive in-house technical expertise. To make it as straightforward as possible for you to access any of the technical support services you need from us, they are all provided from our head office in Fribourg, Switzerland.

You can obtain technical support for Energy products by contacting Customer support (Energy) in Switzerland or using the enquiry form.

Commissioning

If required, you can have an installation of Vibro-Meter® products at your site supervised by our own experts. We will then test and validate the whole measurement chain. This site acceptance test (SAT) gives you peace of mind that the system is installed to the specification and will protect your machines to the level you would expect.

To discuss our commissioning service or to book an SAT, please get in touch with your local Meggitt representative.

Factory acceptance tests (FATs)

Would you like to come to our factory in Switzerland to enjoy the peace of mind of witnessing the tests on your system? We can prepare customized test plans do demonstrate the configuration against your requirements. Physical and quality inspection of your delivery as well as documentation review can be performed for you to avoid any surprise after delivery.

Training

Training with our experts enables you to get the most from our products to:

  • Maintain more independence – in-depth understanding of the data
  • Maximise the opportunities for predictive maintenance and the benefits of cost-saving and efficiency

View our product training courses and dates, which are given at our facility in New Hampshire, USA, and contact us to register.

Request personalised training

Remote trouble shooting

Our many specialists are here to deal with your requests for help – and to make it as easy as possible for you to get answers. As a customer, simply liaise with your sales or project manager and they will put your query through to the right expert.

Design solutions

If you would like help and support on any application engineering issues over and above what is covered by your Meggitt system, we can design solutions for you. Not a Meggitt customer? We can still help you with turnkey solutions – simply get in touch to find out how we can help.